FAQ

General Guideline

Registration is divided into two steps: "submit information" and "activate user name", the entire process takes only 2 minutes.

   1. Enter the registration page, first enter an email address you use frequently to activate your account.

   2. Set a password.

   3. Read the "Registration Agreement" carefully and agree to the terms, then click the "Submit Registration" button.

   4. Complete the registration.

What do you want to buy? Move your finger in 5 simple steps, you can buy any one-stop service of goods, inspection and delivery from any website in China.


1. Select products and submit purchase orders

If you see the required products on the mainland China shopping website, please go to the member center "Shopping -> I want to buy", use "I want to buy" to extract the product information or link the address of the product you need to order in the search box on the website page Copy it in, and select the "Search" button, select the product information according to the prompt information on the page, fill in your requirements for the product in the product remarks column, and then add it to the shopping cart. You can modify the "purchase quantity", select the product options, and fill in the "commodity remarks".

Tips:

1. For products with different colors and sizes, please be sure to indicate in the remarks information, so that it is easy to process your order directly.

2. For the merchant's redemption products, please confirm whether you meet the merchant's redemption requirements when ordering, and then confirm the order before placing the order.

3. We will contact you if you need to make up the postage for some overweight products and sellers with insufficient postage in the product information. Please confirm your order again. So it is recommended that you can pay attention to the status of the goods you ordered after placing the order.

4. For virtual items, we are temporarily unable to help you order, please understand.


2. Commodity settlement

Enter "My Shopping Cart", you can see the product you just submitted, click "Go to the cashier checkout" and "confirm settlement", after the payment is successful, we will buy it for you immediately. If your Malaysian Ringgit RM account balance is insufficient, the system will prompt you to recharge first.


3. Order for you

When the purchaser receives the order you submitted, it will contact the seller to verify the order according to your requirements for the product.


Fourth, the goods arrive, submit for delivery

"You can arrange the deployment according to the weight of the goods, everything you want. In addition, we provide you with a variety of transportation methods, you can choose according to your needs. My order click ". The general shipping period for air transportation is 5 to 7 working days, while the general shipping period for shipping is 12 to 17 working days. The shipping period varies slightly in different countries.


Five, confirm receipt

After confirming the above items are correct, fill in the waybill information when submitting the waybill. Please pay attention to the correctness of the information so that we can contact you in time. While waiting for the delivery by the delivery person, you need to keep the phone open so that the delivery person can contact you in time. Finally, after you have successfully received the goods, please go to our website for "confirm receipt" of the package!

*Remarks: When the actual shipping status of the merchant does not match the product information submitted by the member, for example: the quantity is wrong, you need to confirm with the member to enter the 新西南国际货运 NSWX warehouse. The problem description is provided to us through the customer service email (service@nswex.com), and the customer service specialist will handle it for you and reply to you as soon as possible.

Invalid waybill: For the problematic goods, the staff and members.
Mailed: The product has been mailed to the destination, waiting for receipt.  
Waiting for delivery: The goods are waiting for 新西南国际货运 NSWX employees to ship.  
Waiting for payment: Waybill is waiting for 新西南国际货运 NSWX customer payment.
Waiting for weighing: The goods are waiting for 新西南国际货运 NSWX employees to weigh.
Pending: The goods are waiting for 新西南国际货运 NSWX employees to process.
Waybill status

Invalid order: the product name and price are inconsistent with the submission, the product is out of stock, the product has no picture or description, the virtual product, the prohibited product, etc. are considered as invalid orders
Mailed: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.
Arrived: The product has entered the 新西南国际货运 NSWX warehouse, and the product has been inspected. You can submit it for delivery. 
On the way: The goods are waiting to enter the 新西南国际货运 NSWX warehouse.
Processing: The order is confirmed and assigned to the corresponding purchasing staff and is being processed.
Pending: The initial state after the order is submitted and waiting for the purchaser to process.
Order Status

How to generate shipping orders

After you finish shopping on the Chinese merchant website, please submit the product at "My Order> I want to ship it".

1. Fill in the details of the goods you purchased on other websites into the package information input box, and click the "Save and Submit" button after completing. Your package will be entered into the delivery order.
2. When filling in the product package information, you must fill in the required information as follows.
     ■ *-must be filled
     ■ Product name-All goods in the package must be filled in because this will appear in COMMERCIAL INVOICE.
     ■ Courier number-the express number of each package must be unique
     ■ Quantity of goods-Please fill in the quantity of goods in each package (*Note: not the number of packages).
     ■ Total declared price (¥)
     ■ Logistics company
   After filling in, select the desired product and press the submit all package information button to enter my order as shown below. The order has been generated and the customer will see the submitted order in my order. The order status is waiting for shipment on the way.


3. After submitting the delivery in "My Order->Commodity Order", you will enter the delivery waybill. Customers can choose the shipping method and the required additional services. When the customer confirms the submission, a waybill will be generated.
  I. The system will display the product information you submitted, and confirm that all are true before proceeding to the next step.
  Ii. Fill in and confirm your delivery address. Please select your shipping area here. Note that all information must be true to avoid errors in the delivery of goods.
     iii. After selecting your shipping area, you will be shown different shipping methods and fees. Please select the shipping method you want here.
  Iv. Next, my dear customers can choose the additional services needed to reduce the weight of the goods and check the goods. If there are special instructions, please explain here. When one is correct, submit the waybill to end the submission process.

4. The waybill has been generated, and the customer will see the submitted waybill in my waybill. The waybill status is pending.

5. When the status of the bill of lading has arrived (all packages have been received), the status of the waybill will be changed to wait for weighing. At this time, wait for the staff to weigh and provide weight.

6. After the goods are weighed, the waybill status is changed to wait for payment. The customer will be shown the weight, freight and total freight. If one is correct, press the "Pay" button to pay the fee.

7. Before submitting the bill of lading for settlement, the system will display all the costs of the bill of lading for the customer to confirm the bill of lading and settle. After confirming the submission, the goods will be automatically arranged for delivery to the destination you set.

8. After successful payment, the waybill status is waiting for delivery.

9. When the waybill status is mailed, you can track the package. When the goods arrive, press confirm receipt to complete the whole process.

*Remarks: When the actual shipping status of the merchant does not match the product information submitted by the member, for example: the quantity is wrong, you need to confirm with the member to enter the 新西南国际货运 NSWX warehouse. The problem description is provided to us through the customer service email (service@nswex.com), and the customer service specialist will handle it for you and reply to you as soon as possible.

Invalid waybill: For the problematic goods, the staff and members.
Mailed: The product has been mailed to the destination, waiting for receipt.  
Waiting for delivery: The goods are waiting for 新西南国际货运 NSWX employees to ship.  
Waiting for payment: Waybill is waiting for 新西南国际货运 NSWX customer payment.
Waiting for weighing: The goods are waiting for 新西南国际货运 NSWX employees to weigh.
Pending: The goods are waiting for 新西南国际货运 NSWX employees to process.
Waybill status


Invalid order: the product name and price are inconsistent with the submission, the product is out of stock, the product has no picture or description, the virtual product, the prohibited product, etc. are considered as invalid orders
Mailed: The warehouse has sent the package to the destination, waiting for the customer to receive the goods. Invalid order: the product name and price are inconsistent with the submission, the product is out of stock, the product has no picture or description, the virtual product, the prohibited product, etc. are considered as invalid orders
Arrived: The product has entered the 新西南国际货运 NSWX warehouse, and the product has been inspected. You can submit it for delivery. 
On the way: The goods are waiting to enter the 新西南国际货运 NSWX warehouse.
Order Status

Parcel Shipment Rules & Regulations

*1.Air Shipping Items total value less than USD100 @cannot more than 15KG/order are not required to pay tax.

*2. Value Declaration: Refer to parcel value filled in RMB amount by the customer,
our system will auto convert to USD. Value declaration exchange rate as USD 1.00 = ¥6.2。

*3. Air flight fare here include custom clearance but not include tax. However, it's almost zero percent chances been tax by custom,
if your shipment has been tax, can be settled by express company.

*4.Daigou Risk: If anything happen like damage and lost to your shipment on the way to the destination,we are not responsible for that. Bear in mind while receiving your parcel, make sure your items weight and quantity is correct then only sign on it.

*5.If there is any damage on your parcel,please check on the spot and inform the delivery man;
Must take picture and send to email:service@nswex.com
Or phone us.:17688848366(Immediately). Once all the info in place, 「新西南国际货运 NSWX」will fight for the customer to ask for compensation of shipping company.

*6.Air Shipment Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most USD100 as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note:If it's highly valuable goods, please contact us for buying insurance.

*7.Sea freight Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most 3 times of your shipping fare as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note:If it's highly valuable goods, please contact us for buying insurance.

*8.Any issues cause by Taobao seller, we are not responsible for that. (Cheat,Color,Quality or Parcel Missing etc)

*8.If seller not honest,parcel missing half way, quality issue, send wrong good, color mistake etc. We are not responsible~

*9.If buyer received the parcel and discover the product is not the right one etc, we will help customer to request the seller to solve it.

*10.For customer who request for perfect and good quality, it's advisable while make order please choose QC service (Extra charge needed) whereby the warehouse staff will help to ensure your product in good quality when arrive in our warehouse.

*11.We would like to make sure customer can enjoy perfect buy for me service.
Make sure you understand the basic risk of buy for me service,for those items condition received by customer, we are not responsible for it. During festival, the shipment will be slow caused by custom clearance delay and big volume of shipment. We are not responsible for the delay.

*12.Parcel status show received but buyer claim that never receive it. Buyer have to trace where is their parel. Please understand that there is a risk in buy for me service, whereby goods might not arrive on time.

*13.Customer need to request seller pack the parcel in suitable way to avoid damage while shipping. Any damage on the goods received by warehouse, our company will not responsible for it but will help to get compensation from seller.

*14.If worry about goods condition, we do provide service like count goods, QC, take photos etc. Please contact customer service:service@nswex.com. If customer complaint that wrong product or product missing or send wrongly. We are not responsible for it.

*15.All the duration provided for Air and Sea shipping here, are not cover public holiday and festival,weather, custom clearance delay etc. We are not responsible for any delay causing loss by customer.

*16.Only for those product out of stock allow to refund, else once sold out non-refundable or exchangeable.

*17.If customer make order and choose our shipping service, it means customer accept all the rules and regulations above.
Bear in mind while using our shipping service, must understand all the flows,rules and consideration then only make order. Please wait patiently for your parcel to arrive. Thank You.

Must comply with International Air Transport Association (IATA) regulations

Air transport network refuses to accept the following items: counterfeit, liquid, powder, food, fresh, medicine, flammable and explosive, corrosive products, optical discs, arms and weapons and other items restricted by the International Air Transport Association (IATA).

If you have counterfeit/imitation goods that need to be shipped by air-customers can contact customer service directly for details. If the customer misreports/misreports the item type or uses the wrong shipping method, our company will not bear all the costs related to the loss, please customers carefully provide the correct information and use the appropriate shipping method.

What are sensitive items?
Liquids, powders, electronic products, batteries, famous brands, imitation brands   are all  sensitive items -requires sensitive air transportation
Can't general cargo air transport but can be sensitive air transport?
The air transport network carries out some small amounts of sensitive air transport through other channels. However, on important days in China such as National Day/New Year, the customs will strictly investigate and cause customs clearance and slow delivery. Most sensitive goods may not be able to use air transport, but customers can choose Shipping by sea.


Purchasing and shipping rules:
1. Clearance of air freight package, not including Tax. But the probability of Tax is close to 0,
* In the case of Tax, you can entrust the courier to handle it and pay the delivery person when the goods arrive.

2. Purchasing risk
* Any accident, damage or loss of the goods during the transportation, the customs confiscates all responsibility to the buyer.
* Remember to check the weight and quantity of the goods before signing the package before signing for the package.
* If the package is damaged, it must be checked on the spot and the delivery staff must be notified;
* Be sure to take the photo and forward it to service@nswex.com (first time)
* When the information is sufficient, "新西南国际货运 NSWX" will try its best to recover from the transportation company for the customer.
* (Once the product is signed, the default product is complete and no problem when received. So in order to avoid unpleasant things and misunderstandings, please check clearly before signing.)

3. The shop will not be responsible for any problems caused by Taobao sellers. (such as: fraud, color difference, poor quality, less shipment, etc.)

4. If the seller fraud, loss in transit, quality problems, the wrong version of the goods, color errors, etc., will not be responsible ~ (Alipay but guarantee)

5. If the buyer finds that the seller sent the wrong goods after receiving the goods, he will not be responsible, but will try his best to find a solution to the Taobao seller.

6. For those with strict quality requirements, perfectionists, it is recommended to select the inspection service before placing an order (needs to be paid separately). Be sure to consider purchasing risks and logistics processes.
* Because the company wants to ensure that both parties can provide you with a perfect purchasing service in a pleasant situation.
* It must be understood that based on the risk of purchasing, our store is not responsible for any dissatisfaction with the goods obtained.
* All product quality risks are borne by customers.
* Our logistics is not responsible for the delays and delays caused by customs inspection during the holiday season.

7. After signing the receipt, the buyer has not received the package. Buyers need to personally look for traces of packages. Please understand.

8. There is a certain risk in purchasing, and sometimes it may not arrive within a predetermined time.

9. The customer needs to ask the buyer to provide appropriate packaging when the goods are delivered to prevent the goods from being damaged in transit. The goods in the package will be damaged when they arrive at our company. We will not bear it, but will try to replace it Seller recovers.

10. If you are worried about the problem of the goods, you need to order the goods, inspect the goods, or take pictures, please contact customer service. Afterwards, the customer complains that the goods are not correct, and the goods are missed or wrong. Our company will not bear this responsibility.

11. All the days of arrival freight are provided, excluding holidays/holidays, weather effects/customs processing delays. If there is a delay, our company will not bear the compensation for the delay.

12. Refunds will only be made if the goods are out of stock, and all sold goods will not be returned or replaced.

13. If the customer places an order and asks our company to undertake the freight service, it is equivalent to accept the above terms.

* Remember to use the purchasing service to place an order after you have considered it and understood the process before submitting it; wait patiently for the parcel to arrive and everything is completed

*Shipment Rule !
Normal Goods & Sensitive Goods Differences:
Pirated product, liquid, beauty product, medicine, battery contains product, CD, DVD, powder and adultery products as sensitive goods.

*Air Shipment Prohibited Goods:
Dangerous goods, weapon, animal, currency, alcohol and all the international freight associate banning items.

*Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.

Sample 1:
Good Actual Weight:1 kg
Good Volumetric Weight:25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg

If your goods actual weight is 1.5KG,receipt written 1.5KG, but if volumetric weight is 4.6KG,charges is based on 5KG。
Please beware of this! To avoid any arguement later!

Why volumetric weight calculation exist~
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.

 *Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.

*Sample 1:
Good Actual Weight:1 kg
Good Volumetric Weight:25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg

If your goods actual weight is 1.5KG,receipt written 1.5KG, but the volume weight is 14.6KG, and the charge will be (1.5+14.5)/2=8kg. (The charging method is half-throw, and the half-throw situation is that the volume is greater than the actual weight of more than 8kg)
Please beware of this! To avoid any arguement later!

*Why volumetric weight calculation exist~
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.

Payment

You can transfer funds via online banking or transfer to a bank account, and take a screenshot of the successful transfer message, submit it to us or send a text message to us.

So far, only four international cards (VISA, Master, American Express, JCB Card) and some national bank cards have been supported through paypal.

Account

Click "Forget Password" in "Member Login" and follow the prompts to retrieve the password. If the password cannot be retrieved by the above method, please contact our customer service staff.

After Sale Service

Commodity return/exchange process


   The first step: If you need to return the product because of the quality of the product, please send an email to the purchasing customer service to apply for the return.
  The second step: After purchasing service, the customer service customer service will communicate with domestic sellers. When it is determined that they accept the exchange, the customer service customer service will contact you via email to inform you of the details of the exchange.
  The third step: After understanding the details of the return letter, please send the relevant items (commodity + original purchase certificate + original packaging + copy of the return audit result email sent to you by the purchasing network) to the purchasing agent as soon as possible.
  caution:
   For the returned goods, please be sure to send it back to the purchaser within the time limit that the merchant promises to return. At the same time, because the international return and exchange takes a considerable amount of time (usually have to wait for more than a month), so please be patient during the return and exchange process, the purchasing network will also notify you of the progress of the return in time.

Purchasing Network is committed to eliminating all worries of your international online shopping.

   In order to ensure the convenience and safety of your shopping, you have a corresponding standard in every process of shopping, including return and replacement of goods.

  A. Delivery error, defective or damaged goods
  When the above problem occurs to the product you received, please take a picture of the product and the outer package together, and send the digital photo and description of the relevant situation to the customer service mailbox: service@nswex.com. We will give you a reply after processing.

  B. The product has quality problems
  When you purchase a product that has quality problems after using it for a period of time, as long as the product is still within the quality assurance period and has the original purchase certificate and product quality assurance card, you can entrust us to contact the domestic merchant for refund/exchange.

  For products that meet the return/exchange conditions, 新西南国际货运 NSWX Shopping System Network will be responsible for shipping to domestic merchants and return the repaired or replaced products to you. Because each seller/manufacturer has its own unique principles and methods for dealing with product quality issues (based on the product quality assurance card), we cannot guarantee that the manufacturer can fully meet your requirements, but will do our best to You strive for benefits and make you satisfied.

   We provide this agency service without any service fee, but you need to bear the return freight of the goods. We reserve the right to refuse to represent this service for goods that do not meet the quality assurance conditions.

  The domestic merchants we recommend are trustworthy. We promise 100% return within 30 days (from the date of shipment to the time we receive your returned goods, subject to the postmark).

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